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Director of Information Technology


Director of Information Technology

Summary of Position

Massachusetts Legal Assistance Corporation is seeking a Director of Information Technology who will be responsible for managing all IT operations for a central technology system serving a diverse group of over 500 legal services users in more than 20 offices across Massachusetts. For more information about MLAC, see

The Central Technology Director of Information Technology oversees the development, implementation, and use of technology for the 19 legal services programs which use services offered by the system. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading efforts to improve the effective use of technology statewide, including through use of one case management system. This position reports to the Executive Director and supervises all Central Technology employees. The Director also works closely with the Directors of the legal services programs and all end users to assess and address user and law practice needs; as well as with vendors and consultants.

Principal Responsibilities

¨ Direct the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.

¨ Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.

¨ Oversee systems development and enhancement and the integration of new systems with existing systems.

¨ Manage a diverse IT staff, including hiring, training, evaluation, guidance, professional development, and recommending discipline and discharge.

¨ Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.

¨ Work with staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.

¨ Communicate regularly with executive management and users of information services and systems.

¨ Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

¨ Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.

¨ Oversee provision of end-user services, including help desk and technical support services.

¨ Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

¨ Manage the financial aspects of the central system, including budgeting, budget review, and purchasing.

¨ Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

¨ Direct the management of servers, security solutions, network hardware and equipment.

¨ Direct the management of the telecommunications infrastructure and development plans, projects, policies and procedures.

¨ Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

¨ Chair the Management of Technology Committee; participate in the Service Delivery Task Force.

¨ Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal and professional networks; benchmarking state-of-the-art practices; participating in professional societies.

¨ Support the overall mission of the Massachusetts Legal Services Corporation and follow all standards, policies, procedures, and confidentiality guidelines.

Background and Qualifications

¨ Bachelor’s degree in computer science or equivalent education and experience along with advanced technical or managerial credentials.

¨ Ten or more years of progressive IT experience, including experience in a multi-office environment.

¨ Non-profit or legal services experience a plus.

¨ Demonstrated ability to lead a team of technical staff, to provide culturally competent management,

and to manage multiple concurrent projects.

¨ Knowledge of case management software and report writing application desirable.

¨ Database background and administration; network and systems experience.

¨ Ability to work with the executive management of an organization.

¨ Excellent verbal and written communications skills.

¨ Ability to meet deadlines and to take initiative in the development and completion of projects.

¨ Able to envision improved systems, conduct and direct research in IT issues and products, and to take legal services technology to the next level.

¨ Strong project management, organizational and time management skills.

¨ Excellent problem solving, analytical and evaluative skills.

¨ Ability to travel statewide and be available for on-call coverage.

Applicants should email resume and cover letter as attachments in Word or PDF no later than Friday, June 14, 2013 to Danielle Hines-Graham, Operations Manager, at Please write “IT Director” as the subject line. No phone calls please.

MLAC is an Affirmative Action/Equal Opportunity Employer. Reasonable accommodations in the application process will be provided to individuals with disabilities on request. A crucial part of MLAC’s vision is supporting cultural and linguistic competence, as well as ensuring diversity of staff and volunteers. People of color are encouraged to apply.