Associate Director, Donor Relations
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women’s Development team! As we work together to support this world-class academic medical center and the hospital’s mission of a healthier world, we pride ourselves on being a passionate, mission-driven, community-minded organization supporting the philanthropic goals of the hospital.
The Associate Director, Donor Relations (Reporting) plays a key role in highlighting the impact donors have on the work of talented faculty at Brigham and Women’s Hospital. The Associate Director manages the reporting program for the Hospital’s most generous donors, creating compelling stewardship reports that (1) update major and principal gift donors on the impact of their philanthropy, (2) help inspire them to sustain and increase their support of the Hospital, and (3) fulfill reporting requirements to donors per the terms of their gifts.
The Associate Director demonstrates mastery in gathering and representing content for a number of reporting formats, including paper and PDF, video, web, and live presentation formats, as well as expertise in science writing and translating complicated ideas into accessible prose. Through program design, day-to-day management and execution, the Associate Director implements the latest stewardship reporting strategies to ensure an impactful, unique, engaging donor experience. The position reports to the Director of Donor Relations (Reporting).
At the Brigham, we are dedicated to creating a diverse and inclusive community that encourages every employee to bring their authentic self to work. Brigham Health and the Development Office are focused on equity and ensuring equal access to employment and advancement opportunities. We seek to embrace the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, and national origin. We believe honoring all forms of human presence and expression enriches the Brigham community and enables us to understand and meet the needs of our diverse community more fully.
BWH Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule!
The Development Office offers a hybrid work environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Manage reporting strategy and execution for our most generous donors. Research potential new reporting and engagement tools for use with this group. Collaborate closely with senior development office staff, the Office of the President (OOP), Donor Relations recognition colleagues, and faculty across the Brigham to ensure thoughtful stewardship of this group.
- Working with the Director, support the Donor Relations Team’s efforts to bring innovation to the reporting programs. Benchmark peer institutions for creative ways to use electronic and other forms of communication to inform donors about the impact of their philanthropy. Spearhead new initiatives on reporting as well as increased efficiency and streamlined workflow.
- In addition to managing reporting for top major gift donors, maintain a portfolio of other complex narrative reports.
- Interview physicians, researchers, and other healthcare professionals to gain insight on specific accomplishments (both incremental and significant), new clinical applications, leveraged funding opportunities, and other areas of interest to donors.
- Conduct independent research on scientific papers and submissions, clinical trials, laboratory and lecture content related to donor-supported initiatives.
- Plan and write annual narrative reports that convey the impact of philanthropic support on the Hospital’s mission, as well as details on specific initiatives funded by donors. Collaborate with gift officers to determine optimal content, tone, and approach for each donor.
- Produce reports in a timely fashion and/or to meet specific deadlines.
- Assist with the annual financial endowment reporting program, including report preparation, coordination with narrative reports, and tracking relevant reporting schedules.
- Collaborate with Communications team to contribute to and lead projects such as stewardship videos, infographics, and other joint efforts.
- In collaboration with the Director and other reporting team members, contribute to the evolution and execution of standards related to Guiding Principles and reporting templates that ensure consistent and efficient stewardship reporting across gift type. Take the lead in ensuring reporting for donors in portfolio is integrated with their other stewardship activities.
- Assist with implementing processes for collecting donor feedback on reporting and video program. Help identify and implement improvements to the programs as a result of donor feedback.
- In coordination with Information Systems (IS), enter report-related data into the Atlas database and use the system to assist in keeping major gift officers informed of deadlines and report status, as well as donor feedback. Leverage Workfront system for project management and report reviews and approvals.
- Work with Donor Relations Associate to ensure finalizing and delivery of reports and uploading of final reports to Atlas.
- Other duties as assigned.
- Bachelor’s degree required.
- Minimum 5-7 years of science writing experience required.
- Experience with project management and program development required.
- Ability to interact professionally with front-line staff as well as senior leaders in the development office and across the hospital.
- Experience with healthcare preferred.
- Proven ability to achieve under deadline pressure and deal with confidential information with discretion.
- Advanced skills with the Microsoft Office suite of products, as well as the ability to quickly learn and adapt to new digital platforms and programs.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with colleagues and strong interpersonal skills.
- Excellent organizational skills with attention to detail and demonstrated ability in multiple projects simultaneously while working effectively under deadlines and changing priorities.
- The ability to resolve moderately complex problems and use judgment within defined practices and procedures, and to fully apply standard principles, theories, concepts, and techniques.
- The ability to contribute to the fulfilment of projects and organizational objectives.
- The ability to effectively communicate complex ideas in laypeople’s terms essential.
- Takes initiative and functions effectively, both independently and as a member of a team, with a willingness to assist with routine and last-minute projects.
- Good judgment and discretion in handling sensitive information.