Central Intake Coordinator (Good Pay & Great Benefits!)
The Central Intake Coordinator supports daily operations that ensure the rapid processing of new applicant referrals and coordination of consumers returning to the community. This person will perform these duties with a high degree of independence and will be capable of anticipating and resolving issues as they arise. The Central Intake Coordinator collaborates with all departments at the agency with the guidance of the Intake and Development Manager.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Provide operational support including, but not limited to:
- processing new applicant referrals.
- assisting with case assignments.
- working with Supervisors to ensure timely closings in compliance with regulations.
- completing data entry tasks to ensure compliance with various program requirements.
- making and taking phone calls to and from consumers as well as providers and community partners.
- Provide administrative support including, but not limited to:
- creating and sending mailings to consumers and other agencies.
- maintaining supplies such as Mass–health referral booklets and new applicant packages.
- completing filing tasks.
- Organize and update resource information.
- Prepare and coordinate materials and space for program-related meetings.
- Collaborate with an interdisciplinary team comprised of CBES staff and community partners to carry out the duties outlined.
- Coordinate and participate in training activities as necessary.
- Complete all data entry and documentation as required by EOEA and CBES policy and procedures.
- Report suspected elder abuse as required by CBES policy.
- Protect consumers’ Personal Health Information (PHI) and report any suspected security breaches in accordance with HIPAA regulations.
- Perform all services in accordance with state and federal regulations and CBES policies and procedures.
- Other duties as assigned.
- Prefer familiarity with EOEA regulations and geriatric care or an ability to develop a strong working knowledge of EOEA regulations, CBES programs, policies, and procedures.
- Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic, and racially diverse environment.
- Must be organized and detail-oriented, possess strong time management and priority settings skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
- Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.
- Strong computer knowledge, proficient with Microsoft Word, Excel, and PowerPoint, and proficient typing; prefer knowledge or an ability to develop a strong working knowledge of a client database management system.
- Ability to work in a fast-paced and changing environment.
- A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization
EDUCATION, SKILLS, AND EXPERIENCE:
- Bachelors’ Degree is preferred with a minimum of 2 years experience in office management or
- Associate degree with 3-5 years of office management or relevant experience.
PHYSICAL REQUIREMENTS OF THE JOB:
- Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
- Ability to climb stairs.
- Ability to travel to the community to perform visits at consumers’ homes.
- Work requires regularly standing, stooping, and bending.
- Paid Vacations
- 403B Retirement plan + Match up to 7%
- Health Insurance
- 12 Paid Holidays
- Professional Development training
- Tuition Assistance