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Director of CONNECT

The Neighborhood Developers



Are you enthusiastic about reducing economic disparities exacerbated by COVID-19? Are you a social entrepreneur with a head for operations, a data-savvy systems thinker, problem-solver, and experienced manager focused on results?  Consider becoming the next Director of CONNECT at The Neighborhood Developers (TND), a well-established community development organization based in Chelsea, MA.  This is a rare opportunity to lead a multi-faceted, ambitious initiative within a respected, stable, community-based non-profit.  Serve as lead strategist, public speaker, team manager, partnership cultivator, innovator, and steward of an annual budget of ~$1M. During the pandemic, CONNECT has helped over 3500 people secure nearly $5M in assistance.



The Director guides and facilitates the CONNECT Partnership, which was founded in 2012 to offer the services of five organizations under one roof to support low-and moderate-income families achieve greater economic stability and mobility.  Responsibilities include but are not limited to: overseeing the set of services TND offers under the CONNECT umbrella; managing core Partnership functions such as data flows and visibility; coordinating partner programming; facilitating the integration of services across partners; and driving continual learning and evolution.  Organizations in the Partnership together serve 3,000 – 4,000 unique individuals at our location in a normal year.

TND is the founding partner and lead operator of CONNECT, providing the “glue” that facilitates multi-party integrated programming.  Joining TND as CONNECT partners are Bunker Hill Community College, Metro Housing|Boston, Metro Credit Union, and MassHire Metro North, a satellite of our state’s One-Stop Career Center system.  At CONNECT the five partners co-locate and create linkages between employment resources (job readiness, placement and retention services; education and skills training), housing assistance, access to public benefits, free tax preparation, and resources related to personal finance (financial coaching, banking, and asset development).  In addition, CONNECT works in close partnership with Massachusetts General Hospital (MGH) and La Colaborativa, and actively cultivates partnerships with other community-based organizations and nearby municipal governments.  During the pandemic, CONNECT is offering key services via a hotline; other services under the CONNECT umbrella are also currently being delivered remotely.  This position will be a work-from-home position, with some socially-distanced access to the office if desired, until that time.  As pandemic conditions change, we anticipate a flexible return to our physical space at TND’s offices in Chelsea and Revere.


Responsibilities and Duties:

Program Management:

  • Responsible for direction, oversight, professional development, and growth of a team of seven full-time staff plus a shifting array of short-term staff, AmeriCorps/VISTA volunteers, and college interns, who together deliver TND’s direct services under the CONNECT umbrella.
  • Working closely with TND’s Data & Evaluation, Fundraising, and Communication teams, secure and maintain the resources, systems and processes that support TND direct services that are part of CONNECT, as well as the Partnership overall.
  • Monitor progress to goals; ensure reporting and compliance with grant and contract terms and regulations.


Partnership Development and Oversight:

  • Adjust CONNECT work plan annually in collaboration with CONNECT managing partners, TND’s Executive Director, and program staff, and based on careful review of program data. Refine and update theory of change, as necessary.
  • Develop and oversee systems and processes that integrate the work of the CONNECT partners with the goal of providing a seamlessly supportive experience for clients.
  • Monitor progress to goals.
  • Identify improvements in use of data-driven decision-making and ensure that data is collected, integrated and communicated effectively across CONNECT.
  • Keep up to date with best practices in financial capabilities, adult basic education and workforce development; develop recommendations for application to CONNECT programming.


Budget and Fund Development:

  • Develop an annual program budget; manage the program to budget.
  • Work with TND’s Director of Resource Development, the CONNECT managing partners, and partner staff to pursue fundraising opportunities of mutual interest, including government and philanthropic grants.
  • Develop relationships with potential funders and participate in relevant networks.
  • Explore alternative sources, including fee for service and dedicated government line items.


Communication and Partner Facilitation:

  • Maintain a strong internal communications system that ensures all partners and staff can easily stay apprised of, and engaged in, CONNECT programming and outcomes.
  • Create and execute an external communications plan in conjunction with the TND Communications Manager to build awareness of and support for CONNECT; oversee creation of collateral materials as appropriate.
  • Staff and manage partner meetings and regular program staff meetings; initiate task forces or other meeting structures as appropriate.
  • Build and maintain relationships with other community-based organizations, government elected officials and staff, funders, and other stakeholders relevant to but outside of the Partnership.
  • Coordinate with other projects and coalitions in the economic mobility field to maintain a full understanding of the current landscape of local and regional activities; integrate and share the lessons with CONNECT partners.
  • Maintain a high profile for CONNECT by participating in appropriate local and regional and national groups and convenings.


Desirable Qualifications:

A strong candidate will demonstrate many of the following qualifications.

  • Master’s degree in a related field; Bachelor’s degree with significant work experience may be considered.
  • 8-10 years of relevant professional experience in workforce development, financial education, career coaching, or collective partnership management.
  • Track record of leading, inspiring and developing high-performance teams.
  • Skillful manager with demonstrated problem-solving initiative and ability to deliver results.
  • Strong strategic thinking and planning skills.
  • Strong data acumen and ability to oversee complex shared-management systems.
  • Strong facilitation and presentation skills before multiple types of audiences.
  • Outstanding communication and interpersonal skills with the ability to build authentic relationships with a diverse set of stakeholders.
  • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” beyond formal responsibilities to get things done.
  • Demonstrated strong cultural competence for working in a diverse multicultural
  • Fluency in English and Spanish is ideal.
  • Strong work ethic, a good sense of humor, and a commitment to social justice.


To Apply:

CONNECT is a multi-agency initiative overseen by and housed at The Neighborhood Developers.  Opportunity Communities provides all administrative and operational infrastructure for TND. Opportunity Communities, and members Nuestra Comunidad and The Neighborhood Developers, are equal opportunity organizations.  We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.  Please submit a cover letter and resume via the following link:


About TND and OppCo

The Neighborhood Developers is a non-profit community development corporation with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future.  With deep community roots in Chelsea and Revere, and now also active in Everett, the organization builds affordable and mixed income homes, supports households to achieve greater financial mobility, and supports community leaders on issues related to neighborhood conditions as well as social and economic justice. TND’s headquarters is located in Chelsea where it has operated since 1978.  The organization expanded into Revere in 2010 and began offering some of its services in Everett in 2018.  For more information, see

All TND staff are employees of Opportunity Communities (OppCo) that serves as our managing company. OppCo builds equitable communities of opportunity by strengthening the capacity, efficiency, and performance of independent local community developers who join OppCo as members.  There are many benefits to TND through its membership in OppCo including competitive wages, comprehensive benefits, organizational sustainability, and ability to deliver results.   For more information, see

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