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Gift Shop Manager

Beth Israel Lahey Health Mount Auburn Hospital

Website

Come join the awesome team at Beth Israel Lahey Health Mount Auburn Hospital!

Job Description

  • Directs the unpacking, pricing and displaying of merchandise.
  • Assists with research and selection of merchandise.
  • Initiates ideas and service to further develop customer satisfaction. Performs other duties as assigned.
  • Directly supervises employees in the Volunteer Services-Gift Shop
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Interviews, hires, and trains employees.
  • Plans work assignments for staff, delegates responsibilities appropriately, and conducts employee performance reviews.
  • Responsible for applying and managing corrective action process when needed.
  • Manages conflict resolution issues with staff by addressing all complaints and concerns.
  • Handles customer complaints and makes adjustments when merchandise is returned; exercises safety measures for customers.
  • Makes sure all merchandise is neatly and attractively displayed, rearranges merchandise in gift shop to promote continued customer service, and determines periodic update of decorating gift shop; promotes gift shop and fosters interest in merchandise through special projects and/or events in-house; develops unique themes and advertising techniques to better insure financial goals.
  • Determines mark-up/mark down of merchandise in stock; completes accurate posting of daily sales to monthly records (flowers, jewelry, gifts, etc.); promptly processes invoices showing both cost and retail and posts to monthly record according to classification; record sales daily; conducts annual inventory in January of all merchandise by classification, quantity and price.

Requirements

  • High school graduate plus a one year certificate acquired by completing a college, or business school, or two or more years of related experience.
  • Analytical ability required to assist in monitoring department budget, maintaining proper inventory of stock, and supporting the gift shops initiatives and goals.
  • The ability to manage, change and resolve conflict.
  • Ability to perform basic mathematical functions and elementary statistical analysis.
  • Demonstrated interpersonal skills necessary to interact professionally and to deal effectively with all levels of hospital staff.
  • Ability to prioritize and accomplish multiple tasks.
  • Strong written communication skills.
  • The ability to prepare financial reports and to interpret data accurately.

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