Current temperature in Boston - 62 °
Get access to a personalized news feed, our newsletter and exclusive discounts on everything from shows to local restaurants, All for free.
Already a member? Sign in.
The Bay State Banner
The Bay State Banner

Trending Articles

Racial violence returns to Greater Boston area

She's building a network of support for women leaving incarceration

Redistricting committee looks at 7th District


Gift Shop Manager

Beth Israel Lahey Health Mount Auburn Hospital


Come join the awesome team at Beth Israel Lahey Health Mount Auburn Hospital!

Job Description

  • Directs the unpacking, pricing and displaying of merchandise.
  • Assists with research and selection of merchandise.
  • Initiates ideas and service to further develop customer satisfaction. Performs other duties as assigned.
  • Directly supervises employees in the Volunteer Services-Gift Shop
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Interviews, hires, and trains employees.
  • Plans work assignments for staff, delegates responsibilities appropriately, and conducts employee performance reviews.
  • Responsible for applying and managing corrective action process when needed.
  • Manages conflict resolution issues with staff by addressing all complaints and concerns.
  • Handles customer complaints and makes adjustments when merchandise is returned; exercises safety measures for customers.
  • Makes sure all merchandise is neatly and attractively displayed, rearranges merchandise in gift shop to promote continued customer service, and determines periodic update of decorating gift shop; promotes gift shop and fosters interest in merchandise through special projects and/or events in-house; develops unique themes and advertising techniques to better insure financial goals.
  • Determines mark-up/mark down of merchandise in stock; completes accurate posting of daily sales to monthly records (flowers, jewelry, gifts, etc.); promptly processes invoices showing both cost and retail and posts to monthly record according to classification; record sales daily; conducts annual inventory in January of all merchandise by classification, quantity and price.


  • High school graduate plus a one year certificate acquired by completing a college, or business school, or two or more years of related experience.
  • Analytical ability required to assist in monitoring department budget, maintaining proper inventory of stock, and supporting the gift shops initiatives and goals.
  • The ability to manage, change and resolve conflict.
  • Ability to perform basic mathematical functions and elementary statistical analysis.
  • Demonstrated interpersonal skills necessary to interact professionally and to deal effectively with all levels of hospital staff.
  • Ability to prioritize and accomplish multiple tasks.
  • Strong written communication skills.
  • The ability to prepare financial reports and to interpret data accurately.

Already a member? Sign in.
The Bay State Banner