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Human Resources (HR) Generalist

Project HOPE Boston


Where families move up and out of poverty

Human Resources Generalist

Reports to: Executive Office

Status: Salaried, Exempt, Full-time

Supervisory Scope: Receptionist

Compensation: $60,000 to $75,000 commensurate with experience

Hiring Immediately, Must be available to work onsite

Position Summary

Reporting to the Executive Office, the Human Resources Generalist oversees all HR functions including employee relations, compliance, implementation of policies and procedures, benefits, and payroll administration, recruiting, onboarding and offboarding, and light administrative work in partnership with the receptionist. This person will work closely with the department heads to coach them in personnel management and identify training to support their professional development.

Agency Background:

 Project HOPE Boston, Inc. has provided support to families in the Nubian/North Dorchester area for over 40 years, always with a laser focus on partnering with families seeking housing stability and economic mobility. Since its inception, Project HOPE has implemented a number of innovative and impactful programs to address housing, workforce, childcare, and educational needs.

Located in Boston’s Dudley Street neighborhood, Project HOPE Boston, Inc. is at the forefront of efforts in the city to move families beyond homelessness and poverty. It was founded in 1981 by the Little Sisters of the Assumption who first settled in the Dudley area in 1947 to live and work with families in the local neighborhood.  In the 1980s when family homelessness identified as a crisis in Boston and the state, the Sisters opened their doors and welcomed families to stay with them, and Project HOPE (House Open People Enter) Boston was established. Once best known as a family shelter, today Project HOPE offers an array of services to assist families in gaining the resources and skills that can lead to more opportunities and access. Partnering with families in neighborhoods that have been historically marginalized, Project HOPE centers its efforts and work in the Social Determinants of Heath with a racial equity lens.

Dudley Street – the first LEED Silver certified, earth-friendly building in Roxbury – to serve as its headquarters and a neighborhood center for job training, adult education, housing counseling, community empowerment, and more. Just a few blocks away, the original site remains home to the family shelter.

Primary Responsibilities:

  • Serve as a resource for supervisors and directors to enhance employee relations and knowledge of human resources best practices.
  • Collaborate with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting and retention.
  • Staffing
    • Upkeep company staffing model,
    • Collaborate with directors to update job descriptions,
    • Work with directors to facilitate recruiting and hiring of new employees,
    • Conduct phone screening interviews,
    • Create offer letters,
    • Onboard new employees,
    • Process lateral moves within the company,
    • Update employee information list, track shift changes,
    • Offboard outgoing employees and conduct exit interviews,
  • Develop and implement policies, processes, training, and other initiatives to support organization’s human resource compliance.
  • Conduct investigations into workplace concerns effectively, thoroughly, and efficiently. Consult with attorneys to make a recommendation and support managers to take appropriate steps to address any and all workplace concerns.
  • Training and professional development
    • Organize HR related training sessions for the staff.
    • Coordinate all employee training ensuring continuity in availability across the organization.
    • Oversee and ensure the completion of performance reviews according to the schedule.
  • Monitor and ensure the organization’s compliance with federal, state and local employment laws and regulations, and recommend best practices; review and modify policies and practices to maintain compliance.
  • Oversee maintenance of all physical and electronic employee records to ensure compliance and confidentiality.
  • Collaborate with senior leadership team and attorney as necessary to ensure compliance with labor laws and safety laws.
  • Ensure completion of annual HR filings including HIRD filing, ACA, and EEOI if applicable
  • Oversee the annual design, review and renewal of compensation and benefit plans. Facilitate the annual open enrollment process.
  • Administers health and welfare plans, including enrollments, changes, and separations. Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
  • Conducts annual review and updating of the employee handbook.

Office Support

  • Company Events
    • Plan and coordinate employee events
  • Write, distribute, and post company-wide memos for internal communication.
  • Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
  • Maintains inventory of office supplies; orders supplies as needed; organizes office supplies to maintain cleanliness and overall office organization
  • Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
  • Maintains office files and electronic folder organization; implements an efficient system for other staff to access files and records.
  • Acts as a project manager for special projects which may include planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures

Supervision and Management

  • Supervise and delegate administrative tasks to the receptionist while creating an atmosphere that fosters teamwork, empowerment, and professional development in line with Project HOPE’s mission and values.
  • Evaluate receptionist performance and identify development needs and opportunities to address those needs on an annual basis.

Other Responsibilities as requested by Executive Office.

Position Requirements:

  • Bachelor’s Degree
  • SHRM or HRCI Certification
  • 4+ years Human Resource experience
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • High level of professionalism with ability to maintain confidentiality
  • Microsoft Office skills

Physical Demands/Conditions:

Must be available to work onsite

Regular bending, walking, standing and lifting required (25lbs)

 Equipment Used:

Standard office equipment: computer, phones, electronic and paper logs, AV and audio equipment

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